Best99 is fully committed to protecting the privacy and data security of every member. This document transparently explains how we collect, use, store, and safeguard your information in accordance with the highest industry standards.
Best99 values your privacy. This Privacy Policy is established to provide complete transparency on how our platform manages the personal data of members, prospective members, and website visitors at https://best99.pro.
This policy applies to all information collected through the best99 website, mobile app, and any interactions between you and our team — including customer support, email, live chat, and other official communication channels.
By using the best99 platform, you agree to the information collection and usage practices described in this document. We encourage you to read this policy in full carefully before providing us with any personal information.
Best99 collects various types of information to enable us to deliver the best, most secure, and most personalized service to every member. The information we collect can be divided into three main categories:
A. Information You Provide Directly
B. Information Collected Automatically
C. Information from Third-Party Sources
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, IC number | Account Verification & KYC |
| Contact | Email, phone number | Communication & Support |
| Finance | Bank details, transaction records | Deposit & Withdrawal |
| Technical | IP, device, browser | Security & Analytics |
| Usage | Betting history, sessions | Service improvements |
Every piece of information we collect is used for legitimate and specific purposes. best99 does not use your personal data for any purpose other than those stated below:
In certain situations, best99 may need to share some of your information with carefully selected third parties. All such data sharing is governed by strict confidentiality agreements and only takes place when genuinely necessary.
Third parties that may receive limited access to your data include:
The security of your personal data is best99's absolute priority. We implement multiple layers of technical and organisational safeguards to ensure your information is always protected against unauthorised access, disclosure, alteration, or destruction.
The security measures we implement include:
Data Retention Period:
Best99 retains your personal data for as long as your account is active, and for an additional period following account closure as required by law. Financial transaction data is retained for a minimum of five (5) years for anti-money laundering compliance purposes.
All personal data and transactions are fully retained for operational and compliance purposes.
Core identity data is retained for 5 years for audit and legal compliance purposes.
Data is securely deleted using irreversible deletion procedures.
Best99 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and ensure the security of your session. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable most cookies through your browser settings. However, disabling essential cookies may affect platform functionality and your overall user experience.
As a best99 member and data subject under Malaysia's Personal Data Protection Act (PDPA), you have certain rights regarding the personal data we hold about you. We fully respect these rights and will process every request in a timely manner.
To exercise any of the above rights, please contact the best99 customer support team via live chat or our official email. We will process your request within the timeframe required by applicable law.
The best99 platform is intended exclusively for individuals aged 18 and above only. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
If we determine that personal information of a child has been collected without adequate age verification, we will promptly take steps to delete that information and close the relevant account.
Best99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Every updated version will be published on this website with a clear revision date.
For material amendments that significantly affect your privacy rights, we will send a notification via your registered email or an in-platform notification at least seven (7) days before the changes take effect.
Your continued use of the best99 platform after any amendments are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you through the following channels:
All data in transit and at rest is protected by 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
Best99 operates in accordance with Malaysia's Personal Data Protection Act (PDPA), ensuring your privacy rights are fully recognized and protected under local law.
We have never and will never sell, rent, or trade your personal data to advertisers or any third party for their commercial benefit.
An additional layer of protection through 2FA ensures only you can access your best99 account, even if your password is compromised.
Our systems undergo periodic independent security audits to ensure our data protection infrastructure consistently meets the latest industry standards.
You have full access to view, edit, or request deletion of your data. Privacy controls are available directly in your account settings at any time.
Your personal data is fully protected by best99's internationally-standard security infrastructure. Register now and start a safe, fair, and enjoyable betting experience.
Create your best99 account today and enjoy internationally-standard data protection with Malaysia's best entertainment experience.
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