Best99 believes that the best online entertainment is enjoyed with self-control and full awareness. We provide tools, guidance, and support so every member can play happily without affecting their daily life.
Responsible gaming is more than a slogan – it is a mindset and a way of acting every time you open best99. It means you play for fun, not to escape problems, not to generate a steady income, and not until you forget to eat or sleep.
At best99, we understand that gambling carries real risks if left unchecked. Wins are not guaranteed, and every bet carries an element of chance that cannot be predicted. What matters most is that you enter this platform with the right mindset – with a set budget, planned time, and an unwavering decision to stop.
This page is dedicated to helping you understand the principles of responsible gaming, recognise early warning signs, and use the self-control tools provided by best99 free of charge to all members.
As a trusted online entertainment platform in Malaysia, best99 has outlined several core principles that underpin every decision we make regarding the user experience:
Gambling addiction often starts gradually and goes unnoticed. Here are some warning signs that should prompt you to pause and reassess your playing habits:
Best99 provides a range of self-control tools that you can activate at any time directly from your account settings. These tools are designed to help you stay in control without disrupting your enjoyment.
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, our system will automatically block any additional deposits until the period ends.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, you will not be able to continue wagering.
Limit how long you can play in a single session. The system will alert you when time is almost up and automatically log you out once the limit is reached.
Take a short break ranging from 24 hours to 30 days. During this period, your account will be temporarily suspended without the need to close it permanently.
Choose to exclude yourself from the best99 platform for 6 months, 1 year, or permanently. Your request will be processed immediately by our team.
Choose to opt out of all promotional offers, bonuses, or marketing communications. Focus on your game without being tempted by offers.
Setting self-control limits on best99 is straightforward and only takes a few steps. You can do it at any time through your account settings:
Access the platform via the best99 website or mobile app. Always use your own secure login credentials.
Click the profile icon in the top right corner, then select "Settings" or "Account Settings" from the menu that appears.
Look for the tab or section labelled "Responsible Gaming" or "Self-Control" in your account settings menu.
Choose the type of limit you want to set – deposit limit, loss limit, session limit, or a play-break option. Enter the value and duration that suits your needs.
Review the limits you have set and save your changes. Limits take effect immediately. To reduce a limit, changes require a 24–48 hour cooling-off period for your protection.
If you encounter any difficulty setting limits or need assistance, the best99 customer support team is available to help you 24 hours a day, 7 days a week via live chat.
The best experience at best99 starts with the right mindset. Here is a practical guide from our team to keep every gaming session enjoyable:
Our system continuously monitors betting patterns. Should any concerning signs appear, our team will proactively reach out to the member with assistance recommendations.
Increasing a limit requires a cooling-off period – but reducing a limit or activating self-exclusion takes effect immediately for your better protection.
Once self-exclusion is activated, our system blocks access entirely – including promotional emails, notifications, and bonuses. There is no shortcut to cancel it within the set period.
Our support team is specially trained to handle responsible gaming issues with empathy and professionalism, not just to resolve technical problems.
Access detailed reports on your betting history, deposits, and losses. Full transparency helps you make smarter decisions about your playing habits.
Mandatory age verification through a rigorous KYC process ensures that best99 remains an exclusive space for adults aged 18 and above only.
Enjoy thousands of casino games, live sports betting, and Live Casino on a platform that genuinely cares about its members' wellbeing.
We are committed to always prioritising member well-being above platform profits. Responsible gaming is not optional at best99 – it is at the core of everything we do.
The best99 support team is ready to help you with responsible gaming, limit settings, or any account concerns – 24 hours a day, 7 days a week.