Terms & Conditions best99 – Complete Platform Guide

1Acceptance of Terms

By accessing, registering, or using any part of the best99 platform – whether via the website, mobile app, or any other digital channel we provide – you are deemed to have read, understood, and agreed to be bound by all terms and conditions set out in this document.

These Terms & Conditions constitute a legally binding agreement between you ("User" or "Member") and best99 ("Platform", "We"). If you do not agree with any part of these terms, you are not permitted to use our platform.

Continued use of this platform following any amendments to these terms constitutes acceptance of those changes. We encourage you to review this page periodically to stay informed of the latest terms.

2Account Eligibility & Registration

To register and use the best99 platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age on the registration date.
• You must be located in a region or country where use of this platform is legally permitted.
• You must register one (1) account only. Multiple account registrations by the same individual are strictly prohibited.
• Personal information provided during registration must be accurate, complete, and kept up to date at all times.
• You may not register on behalf of another person, company, or any other entity.

Best99 reserves the right to request identity verification (KYC – Know Your Customer) at any time. The KYC process requires you to submit valid identification documents such as a national ID, passport, or other appropriate documents. Failure to complete the KYC process may result in temporary suspension or permanent closure of your account.

A best99 account is for personal use only. You are not permitted to transfer, sell, or grant access to your account to any other party under any circumstances.

3Deposits & Withdrawals

Best99 supports a wide range of local Malaysian payment methods including FPX, Touch 'n Go eWallet, GrabPay, and other local e-wallet options. All financial transactions are processed in Malaysian Ringgit (MYR) and secured with 256-bit SSL encryption.

Deposit:

• Minimum and maximum deposit limits are subject to the payment method selected and your account level.
• Deposits will be credited to your account as quickly as possible upon confirmation from the payment processor.
• Best99 does not charge any processing fees for deposits; however, your payment service provider may apply their own charges.
• Deposited funds must be used for legitimate betting or gaming purposes on our platform.

Withdrawal:

• Withdrawals are only permitted to a bank account or digital wallet registered under the same name as the best99 account holder.
• Withdrawal requests will be processed within the designated timeframe depending on the chosen method, typically within a few business hours.
• Best99 reserves the right to request additional verification before processing withdrawal requests that exceed certain limits, for compliance and security purposes.
• Bonus-related withdrawals are subject to the rollover requirements specified for each promotion.

4Bonuses & Promotions

Best99 offers a wide range of exciting bonuses and promotions for both new and existing members. All bonus offers are subject to the specific terms stated in each promotion.

• The welcome bonus is available to new members registering for the first time who meet the specified minimum deposit requirement.
• Every bonus carries a rollover requirement that must be met before any withdrawal from bonus funds is permitted.
• Only one bonus may be active at a time, unless otherwise stated in the respective promotional terms.
• Best99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any attempt to abuse the bonus system — including opening multiple accounts, coordinating bets, or other fraudulent methods — will result in bonus forfeiture and account closure.

5Betting & Gaming Rules

All betting and gaming on the best99 platform must be conducted in accordance with the rules set for each game type. System outcomes are final and may not be disputed unless there is clear evidence of a technical error.

• Bets that have been confirmed and accepted by the system cannot be cancelled or modified.
• In the event of a technical disruption or system failure, best99 reserves the right to void affected bets and return funds to the member's account.
• The use of automation software, bots, or any tool that provides an unfair advantage to a player is strictly prohibited.
• Any form of collusion, cheating, or manipulation of game outcomes will result in account closure and reporting to the relevant authorities.
• Minimum and maximum bet values vary by game type and will be clearly displayed before the game begins.

For Sports Betting, all outcomes are based on official results declared by the relevant sporting body or league. best99 uses trusted and recognized sports data sources to ensure the accuracy of all processed results.

6Account & Personal Data Security

You are solely responsible for keeping your account login details confidential, including your username and password. best99 will never ask for your password through any communication channel.

• Activate Two-Factor Authentication (2FA) for an extra layer of security – this feature is available directly in your account settings.
• Notify our support team immediately if you suspect your account has been compromised or accessed without authorization.
• Best99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Your personal data is collected and used in accordance with our Privacy Policy for full details.

Best99 will not share your personal information with third parties without your consent, except where required by law or for legitimate payment processing purposes.

7Responsible Gaming

Best99 is fully committed to responsible gaming. We believe healthy entertainment starts with players who are informed and disciplined in managing their time and money.

• Deposit limits, session time limits, and self-exclusion options are available directly in your account settings.
• Players may apply for self-exclusion from the platform for a chosen period.
• These games are for entertainment purposes only. Never bet more than you can afford to lose.
• If you or someone you know is experiencing gambling-related issues, please reach out to the relevant helpline.

For more information and support resources, please visit our Responsible Gaming which contains practical guidance and links to relevant support organizations.

8Account Suspension & Closure

Best99 reserves the right to suspend or close any member's account without prior notice where there is reasonable cause to do so, including but not limited to:

• Violation of any terms outlined in this document.
• Fraud, document forgery, or the provision of misleading information.
• Attempting to exploit system vulnerabilities or abuse bonuses.
• Money laundering or any other illegal activity.
• Actions that threaten the safety or experience of other users on the platform.

Members who wish to voluntarily close their account may do so by contacting our customer support team via live chat. Any valid remaining funds will be processed for withdrawal once all required checks are completed.

9Liability Limits

Best99 is not liable for any loss or damage arising from:

• Service disruptions caused by factors beyond our control, including network failures, power outages, or natural disasters.
• Delays, errors, or data loss caused by third parties such as payment processors or game software providers.
• Unauthorized account access resulting from the member's failure to safeguard their login credentials.
• Valid betting outcomes made by members based on their own discretion.

10Terms Amendment

Best99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on this website.

We will endeavour to notify members of material changes via email or in-platform notifications. However, it is your responsibility to review this page periodically to ensure you remain compliant with the latest terms.

Continued use of the best99 platform following any amendments constitutes your acceptance of the updated terms. If you do not agree with the changes made, you may close your account at any time.